AV Media
AV media specialises in live events and audio-visual services. AV media have leveraged Numa’s AI capabilities to enhance operational efficiency, improve customer service, and streamline their meeting admin.
50% savings
on cost of sales by AI enabling our quote team
80-90%
improved accuracy in meeting summaries
The Problem
Time-consuming client admin slowing growth
AV Media’s day-to-day operations were constrained by inefficient meeting and information management processes. Time-consuming note-taking during client meetings and manual post-meeting administration reduced team presence and engagement, while scattered access to historical client information made it difficult to quickly retrieve. The need to stay current with multiple event platforms and technologies added further operational complexity. These challenges led to delayed follow-ups and proposal development, reduced client engagement, and missed opportunities to deliver additional value.
Key objectives
Streamline internal processes and client communication
AV Media’s day-to-day operations were constrained by inefficient meeting and information management processes. Time-consuming note-taking during client meetings and manual post-meeting administration reduced team presence and engagement, while scattered access to historical client information made it difficult to quickly retrieve. The need to stay current with multiple event platforms and technologies added further operational complexity. These challenges led to delayed follow-ups and proposal development, reduced client engagement, and missed opportunities to deliver additional value.
Improve meeting productivity and follow-up processes
Enhance customer service by providing faster and more comprehensive responses
Streamline internal communication and information retrieval
Reduce time spent on administrative tasks
Solution
AI-Powered Meeting Analyser and Chat Assistant with Numa
Meeting Analyser App
Summarises meeting content
Generates action items and key points about client event requirements
Provides a foundation for event briefs and proposals
Numa AI Chat Assistant
Acts as an AI assistant for quick client historic information retrieval
Helps answer specific client questions, including additional ideas, advice and recommendation suggestions
Assists in drafting customised client communications
Results
Numa’s AI technology has created substantial benefits for AV Media
Improved meeting efficiency
Greater focus during meetings with accurate (80–90%) summaries.
Enhanced customer service
Faster responses with clearer, up-to-date client information and more opportunities identified to add value and make recommendations.
Streamlined internal processes
Less time spent on post-meeting admin, easier access to client history and technical details and clearer team accountability and knowledge sharing.
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